Warranty Terms

What is the guarantee for?

The warranty is provided on the work performed and replaced parts.

For example:

A) The wizard cleaned the drain system. At the same time he needed to disconnect and re-attach some connections and hoses inside the washing machine. If, after his departure, the machine began to flow in those places where he was working, then this is a warranty case that applies to work. The master will come to you again, check the operation of the washing machine and if this leak is the result of his work, he will repair the leak free of charge.

B) The master replaced the bearings of the washing machine drum, and after a month or two, there was again a noise during the spin cycle. In this case, the warranty covers both works and spare parts, and our master will again replace the bearings, already free of charge.

Warranty document

The client is issued a receipt of strict accountability. The master fills it after the repair and makes it together with the client. One copy to the customer, another to itself.

We tell you what you need to pay attention to when buying a washing machine, how to comply with the conditions so that you will not be denied warranty repairs and not left at the “broken trough”.

In our workshop perform paid post warranty repair, and paid repair warranty cars.
Free (under warranty), only if our craftsmen were repairing your washing machine and now there is a warranty case.

Choosing a washing machine, you should pay attention to the possibility of its service, and repair under the manufacturer's warranty.

Connecting to the water supply directly is convenient, but is fraught with major troubles: if the connecting hose, the solenoid valve or the seal of the door of the hatch will leak, a real flood can happen. It is not surprising that almost all manufacturers pay special attention to the problem of comprehensive protection of washing machines from leaks. The systems developed ensure reliable protection provided the device is properly connected and operated. An indirect sign of their effectiveness is the warranty period given by their manufacturers. For example, BOSCH provides a lifetime warranty on the Aqua-Stop system, which means that if a hose or a valve turns out to be the cause of the accident, the company will not only repair the malfunction, but also repair the apartment at its own expense (note that the warranty is valid only when connecting the washing machine).

Remember that even the most careful attitude of the user to the washing machine in some cases does not guarantee its long and trouble-free operation (no one is insured against breakdowns), in such cases our campaign will come to the rescue. You can learn the details and. True, it is possible to judge the quality of a particular model only a few years after the start of its sales. Therefore, if you plan to purchase a "promoted" model, you can find out about its shortcomings from the master repairmen or on specialized online forums (the most popular is forum.ixbt.com). If we are talking about an absolutely new model, here the guarantees of longevity can only be indirect. Perceive "statistics of breakdowns" we advise with a certain degree of skepticism - after all, the total number of breakdowns directly depends on the number of cars of this model, sold 3-4 years ago. The fact that the number of applications for the repair of Italian equipment is ten times more than the repair of, say, Turkish cars, does not mean at all that the latter are ten times more reliable.

The warranty on the washing machine includes free maintenance  and repair in the period defined as "warranty period of operation."

How much warranty on the machine that you want to buy, it is better to learn from the warranty card, and not to believe the word sellers from the store. Firstly, they may simply not know some nuances, and secondly, they specifically overstate this period. What is very interesting, but in different outlets, cars of the same brand can be sold with different warranty periods, and therefore it is important to know:

The warranty period for a washing machine is determined only by the manufacturer, and not the seller.

Also, in some cases, for different countries  The manufacturer may give different warranties for the same model.

Service and repair of washing machines under warranty

Maintenance washing machine   does not mean that specialists service center  should come to your house and clean clogged filters. For free, they can only make an assessment of the quality of your washing machine, in case of any complaints on your part, for example, the machine does not squeeze or vibrates much. And if, after verification, the deficiency you indicated is not confirmed, you will be required to reimburse the costs. In other words, even during the warranty period, make sure that there is really some kind of malfunction.

Free repair during the warranty period  will be made in the event of a car breakdown is not the fault of the owner. If the cause of the repair is improper use of the product, you will have to reimburse all costs.

The most frequent cases of failure in warranty repair:

• improper installation and connection of the washing machine;
• use of an extension cord to connect to the network;
• washing not intended for this thing;
• incorrect warranty warranty for washing machine;
• self-repair product during the warranty period.

More information about the list can be found in the warranty card for your product.

If a washer  broke, being still under warranty, check all possible options described in the instruction manual and in the section "Possible faults and their own repair". Most often, you can fix the problem yourself. And calling the repairman, prepare to name the model of the machine, the date and place of purchase, describe in detail the reason for the call.

Warranty periods for some brands of washing machines:

• Washing bosch machines  - 2 year warranty;
• Washing machines Atlant - 2 years;
• Lg washing machines - 3 years;
• Washing indesit machines  - 1 year.

Require the correct filling of the warranty card upon purchase

This is the key to your "security" in the future. Each tear-off coupon of the warranty card must bear the date of sale, the name and seal of the seller. If this is not the case, the warranty period will begin not from the date of sale, but from the date of manufacture of the device, and you can lose up to a year of warranty.

Warranty service - free of charge for the consumer, the elimination of factory defects that appeared during the warranty period, provided that there are no violations of the conditions of operation, transportation and storage of equipment.

Free-of-charge service is an additional obligation of the manufacturer to eliminate factory defects of equipment, which includes carrying out free-of-charge repair with free replacement of necessary spare parts.

Periods of warranty and free service:

* from the date of purchase of equipment, warranty periods and free service are not cumulative.

Please note that the manufacturer’s warranty on the territory Russian Federation  apply to products officially supplied to the Russian Federation and certified for compliance with the standards of the Russian Federation. To protect yourself from the purchase of "gray" technology, pay attention to the conformity markings on the product: in particular, the equipment must have an EAC or PCT certification mark (for previously released products).

Damage or absence of a label with the designation of the model name and serial number of the product may cause failure in warranty service. If the product you purchased requires special installation and connection, you can contact an authorized organization specializing in the provision of such paid services. In this case, require the presence of appropriate permits (licenses, certificates, etc.). The person who installed and connected your product is responsible for the correctness of the work done. Remember, qualified installation of the product is essential for its further proper functioning and warranty service. Make sure that the installer has entered all the necessary information into the warranty card.

Free service is not subject to:

The following accessories and accessories of the product, if their replacement is not related to the disassembly of the product using special technical means and is provided by the design:

• - Remote controls, batteries, batteries, external power supplies and charging device  for all types of products;
• - Connecting cables, telephone headsets (“hands free”), antennas, headphones, microphones, various types of media (CDs, DVDs, memory cards, CDs with software and drivers, etc.);
• - Covers, belts, bags, documentation attached to the product;
• - 3D glasses.

Detailed information on the provision and limitation of warranty and free service, you can find in the warranty card attached to your product.

Non-warranty cases

Warranty and free service does not apply to products whose deficiencies have arisen due to:

• 1. Consumer violation of the rules of operation, storage or transportation of goods;
• 2. Third party actions:
  • - repair or introduction by unauthorized persons of design or circuit changes unauthorized by the manufacturer;
  • - a deviation from the State Technical Standards (GOST) and the standards of power, telecommunications and cable networks;
  • - improper installation or connection of the product;
• 3. The actions of force majeure (element, fire, lightning, etc.);
• 4. The effects of malware (for example, computer viruses);
• 5. The result of incorrect updating of IOS (for computer systems), software that led to the inoperability of the product, both by the user and unauthorized persons.
• 6. Use of the product for business activities.