Common Google Play errors and how to fix them
Has this happened to you? Find an interesting application and try to install it, but by clicking the "Install" button, you get an error message. Pretty annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how and how to eliminate.
Solutions to such problems are based primarily on their own experience, as well as on the forum moderators of their readers. If you encounter other issues on Google Play, please describe them in the comments below, and we will try to help.
Error DF-BPA-09 (Error processing purchase)
Purchase processing error happens quite often when you are trying to download an application. The problem does not go away by itself, so you need to open the settings.Solution:
This bug is related specifically to Google Play, so we hope that it will be fixed soon. In the meantime, do the following:
- Open “Settings” on your device.
- Go to the Applications section and then to the Application manager.
- Go to the "All" tab.
- Find “Google Play Framework” in the list and click on it.
- Clear the app data by clicking the corresponding button.
Error code 194
The error occurs when you try to download games or programs from the Google Play Store.Solution:
To get rid of this error, you need to clear the data of the “Google Play Services” application.
- Open the Settings app> Apps> Application manager.
- Go to the “All” tab and find “Google Play Services”.
- Click on it and then clear the data.
- Repeat this process, but this time select “Google Play Store” from the list of applications. Now try to install the application again.
Error code 495
The problem occurs when downloading and updating apps.Solution:
Delete Google Play Store data in Settings> Apps> Application manager> All> Google Play Store. Also delete the Google Services Framework data.
Delete Google account on your device, restart your device and add it again.
Error code 941
Aborting the update process.Solution:
Go to Settings> Applications> Application manager> All> Google Play Store and click the clear data and clear cache buttons. In the same section, find “Boot Manager” and clear the data and cache of this program. Try updating again.
Error code rh01 or rpc: s-5: aec-0
An error occurred while retrieving information from the server.Solution:
Go to Settings> Apps> Application manager> All> Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.
Another solution:
Try deleting your existing Gmail account, restarting your device, and then adding.
Error code 504
The application could not be loaded due to an error.Solution:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Applications ”> Application manager> All and find them.
Another solution:
Try deleting your Gmail account.
Error code 491
App downloads and updates are not possible.Solution:
Delete your Google account, restart your device and add again. Next, go to “Settings”, open “Application Manager” in the “Applications” section. In the “All” tab, find Google Services, and clear their data and cache, and then force quit the application.
Error code 498
Interruption of downloads from the Google Play Store.Solution:
The problem is that the cache partition on your gadget is full. Delete unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the "Volume up", "Home" and "Power" buttons. This mode allows you to clear the cache and make a full reset of your smartphone or tablet.
Select “wipe cache partition” using the volume buttons. Press the power button to confirm.
Error code 919
The app downloaded and installed, but it won't launch.Solution:
The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, type of application.
Error code 413
Applications cannot be downloaded or updated. If you are using a proxy, remember that it can cause problems in the Google Play Store.Solution:
Find the Applications section in Settings, go to Application Manager, and then open the All tab. Find “Google Services” and “Google Play Store” apps in the list and clear their data.
Error code 921
You cannot install a program or game.Solution:
Try clearing your Google Play Store data and cache first, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.
The package file is damaged
Google Play Store app store error.Solution:
Open Settings, go to Applications, then Application Manager. In the All tab, find the application that is causing the error and clear its data.
Another solution:
Try to install the application from the web version of the store or download it not via a Wi-Fi connection, but a mobile one.
Error code 403
The download is not possible and the request is “invalid”. This usually happens when two Google Accounts are used to purchase apps on the same device.Solution:
Sign in to Google Play Store with the correct Google account. Remove the app that was causing the problem and install it again by clicking the buy button.
Second solution:
Delete VPN settings. To do this, go to Settings> Other Settings> VPN.
Third solution:
You need to completely erase the entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.
Fourth solution:
Create a new account and sign in to the app store with it. Then, reinstall this app.
Error code 923
Unable to download: Error syncing account data or insufficient cache memory.Solution:
Delete your Google account and unnecessary apps. The next step is to completely clear the cache through recovery: select “wipe cache partition” and then reboot the device by clicking “reboot system now”. Don't worry, your data won't be deleted. Add your account again.
Error code 492
The application cannot be installed due to the Dalvik cache.Solution:
It's very simple - clear the data of the Google Services and Google Play Store applications. To do this, go to the Settings section “Applications”, then to “Application Manager” and move to the last tab, “All”.
Note: If the problem persists, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to navigate and confirm by pressing the power button. As a last resort, you can do a full reset of the device.
Error code 101
The program cannot be installed because too many are already installed.Solution:
Remove old, unused applications.
Error code 481
There is a problem with your Google Play Store account.Solution:
Delete your current Google account and add another one.
Error code 927
The download is not possible because the Play Store is being updated.Solution:
Wait a couple of minutes for the Google Play Store to update. If the problem persists, then go to the Settings app, navigate to Applications, Application manager, and then go to the All tab. Find the Google Services and Play Store apps here, and clear their data and stop.
Error code 911
You cannot download the app.Solution:
First, try clearing your Google services data. If that doesn't work, then try downloading the program by connecting to a different Wi-Fi network. You can also try downloading it using mobile data.
Error code 920
Unable to download a program or game.Solution:
Turn off Wi-Fi and turn on and then try installing the app again. Clear Google Play Store data, uninstall updates and restart your device.
Another solution:
Try deleting your Google account and then restarting your smartphone and adding again. You can also add another account.
Error code -24
The problem is unknown.Solution:
To fix this error, you need superuser rights. Install Root Explorer, go to Data / data and find there a folder with the name of the application that is not downloading. Delete it and try again.
PC error code: aec: 0]
Solution:
Delete all synced accounts. Open the settings, go to the section with installed applications, and find in the list of all Google Play Store. Delete its data and restart the device and try again.
RPC error code: S-3
Unable to download the application.Solution:
Delete your Google account, then add it again. You can also try adding an alternative account.
If you have any other problem, then let us know in the comments, and we will try to help you.
Updated 02.22.2017
Error code 975 on Google Play
The good news is that error 975 is very rare, and the bad news is that there is no solution yet. If you encounter this problem, then contact Google support.Google Play Error Code 963 on Google Play
This error is mostly encountered by owners of HTC One M8 and M9 when they try to install something from the Google Play app store or just update the app.First solution
Try clearing the cache of the Google Play Store app, as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.
Second solution
If this error is still present, then now try uninstalling Google Play Store updates and then clearing its data.
Third solution
Disconnect the microSD card. To do this, open the settings, go to the "Memory" section, and then click the "Disable" button. Now launch Play Store and try updating / installing the app again. If it works, then you can activate the microSD back.
Fourth solution
An update error may occur due to the application being on the memory card. Try to transfer it back to the phone memory, and then update through the market. If the process is successful, then you can transfer the application back.
Error code 944 on Google Play
This issue occurs during application updates. Users encounter it when the app store is down, that is, there is a problem with the company's servers.Solution
Visit the Play Store a little later. This is a temporary problem, so you just need to wait a bit.
Error code 940 on Google Play
Unable to download the application.Solution
Sometimes you just need to restart your phone, but if nothing has changed, follow these instructions:
- Open “Settings”, “Application manager” and search for Google Play Store in the list. Clear the cache of this app.
- Here, find the Download Manager application and clear its data.
- Do the same with Google Services Framework, Chrome and Hangouts.
Error code 924 on Google Play
Usually occurs during the installation of applications with additional data that take up more free space in the phone's memory. The application is loading, but an error message appears on the screen, which interrupts the process.Solution
Uninstall installed Google Play Store app updates. After that, try downloading the desired application again.
Error code 906 on Google Play (for 906 and 963, the solution is the same)
This error mostly occurs on smartphones such as HTC One M8 and M9 during app install or update.Solution
With problems installing or updating apps, you need to clear the Play Store cache and data. If that doesn't help, then you need to uninstall its updates. If this does not remove this error, then try disconnecting the memory card and only then you need to repeat the installation / update process.
Error code 905 on Google Play
Difficulty downloading applications or installing updates correctly.Solution
Open the settings and go to the section with all the applications installed on your phone. Search for Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.
Error code 505 on Google Play
Two or more apps with duplicate permissions.Solution
You need to find out which application has the same permissions as the one that you want to install, and then you need to uninstall it. To do this, you must locate the APK file of the application you are about to install and then try to repair it using the Lucky Patcher tool. It will display a notification, where the name of the program with which there are problems will be. It, as you might have guessed, needs to be removed.
Error code 501 on Google Play
If you can't open Google Play Store or complete the installation, then it's almost safe to say you have a 501 error.Solution
To solve this problem, you need to clear the data of these applications: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything is synchronized (just do not touch the smartphone). After that, the 501 error shouldn't bother you.
Error code 497
Difficulty updating installed applications.First solution
Clear your Market data: open Settings, go to the Applications section, and then go to the All Applications menu. Find the Google app store in the list and clear the data and uninstall updates.
Second solution
Disable the memory card through memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.
Third solution
Unfortunately, this method requires superuser rights. With their help, you can uninstall a system application that does not want to be updated. Install the Root Explorer application from the application store, and then go to the system section of the phone (System / App) in it. Find the application here and delete the folder with it.
Error code 110 on Google Play
The application cannot be installed.
Solution
Just clear your Play Store cache. If the problem persists, then try installing the app through the web version of the app store.
