Call waiting megaphone how to connect. How to connect call waiting to Megaphone. How to disable Call Waiting and Holding

If you are talking on a mobile phone, and at this moment another subscriber calls you, you can answer him without interrupting the first call. To do this, you need to use the offer from the mobile operator Megafon - call hold service. By connecting this option, you can easily switch between your conversations without interrupting them. And you will also be able to save on the cost of a call in the first minute, in comparison with a second call. The "call hold" option is available to absolutely any subscriber, regardless of the currently set tariff plan. It is also worth noting that there is no charge for using this option.

If you have an IMPORTANT or very URGENT question, ask !!!

As a rule, on many mobile phones this option is enabled by default. If you want to check if your phone has such a service, press the following combination - "* # 43 #" and then press call, you will be provided with the information you are interested in. If there is a need to hold a call Megafon connect, then press "* 43 #" and then the call button. When this option is activated, you will also have access to such a service as "Conference Call".

Highlights of the "call on hold" option

1. If you want to be able to make other calls during a call, dial 2, then press call and enter another phone number to call, then press the call button again. In this case, the previous conversation will be put into standby mode.
2. If you just want to switch between the two active connections, then press the number 2 and the call button.
3. If you want to end the last conversation and return to the first one, which is in standby mode, press the number 1 and then the call button.
If you have any problems with switching or dialing the next number, you can consult with the operator of the Megafon company, who will tell you exactly how to proceed in this or that case.

How to disable call hold Megaphone

If you do not want anyone to interfere during your conversation with a specific subscriber, then you need to know how to release call hold. It is not difficult to do this - enter the code "# 43 #" and press the call. Thanks to the call waiting / holding option, you have the opportunity to talk to three subscribers at the same time, without interrupting any connection. This option is very convenient if you often have to answer other calls during a conversation, as well as when you want to urgently talk with someone without interrupting the first conversation.

IMPORTANT: The information on the site is provided for informational purposes only and is relevant at the time of this writing. For more accurate information on certain issues, please contact the official operators.

Subscribers periodically face such a problem as the inaccessibility of the number to which the call is made. This happens because the interlocutor is already on the phone. Megafon has developed a Call Waiting service to eliminate the problem.

The option is provided to all customers regardless of the tariff plan. At the same time, you do not need to pay a subscription fee for using the service. Customers can enjoy the function in the home region and beyond.

Subscribers who decide to connect call waiting, get the opportunity to use the second line. The service allows you to receive a second call during a conversation, while the first interlocutor is put into standby mode.

During the conversation, the client using the function will hear a beep. Then you need to decide whether to accept the challenge or reject it. As for the subscriber calling the busy number, he hears a long beep.

The service is provided free of charge. Each received call is also free of charge. Funds are debited for a call only when the subscriber is in roaming.

How to connect

To connect the second line on Megafon, you can do nothing. The package refers to basic services, therefore it is provided to all subscribers without exception. It does not matter which tariff plan is used by the client.

If the option was disabled, you can reactivate the function with the command "* 43 #". You can also enable the function through your personal account.

Control

The service is provided to all customers, all that remains is to learn how to use it. To do this, you need to choose the appropriate action:

• To accept the second call without interrupting the first one, press "2 #";
• If you need to return to the first interlocutor without interrupting the second conversation, press "2 #";
• To end a conversation with one of the subscribers, "1 #" is dialed;
• You can reject an incoming call on the second line by pressing "0 #".

The option works on any phone, smartphone and tablet.

How to disable

Subscribers who decide to turn off call waiting can do it in 3 ways. To turn off the function you need:

• Dial USSD-code "# 43 #";
• Install the mobile application. In the settings, deactivate the option;
• Call the call-center - "0500". The operator will help you turn off the service.

The option is provided free of charge, which means it can be left on. This is because the function is a basic service.

Who suits

The service is suitable for all clients without exception. The option does not need to be additionally connected, which is a big plus. The only drawback of the function is that it only works with incoming calls. Subscribers who need to call or send messages during a call are advised to consider. You can get detailed information about the function by calling "0500".

What does call waiting mean? This option allows you to always stay in touch. You will be able to hear the second incoming call when you are talking with another subscriber at this time. You will have the opportunity to take a second call by putting the first conversation on hold.
How do you know about the second incoming call? It's very simple - at the moment of the conversation you will hear a short signal, which will mean that they are trying to call you on the second line. Note that the subscriber on the second line will not hear the typical beeps for a busy line, but will hear the usual long beeps.
You have two options to answer the second incoming call:
interrupt the first conversation by pressing the end call button;
answer the second incoming call without interrupting the conversation with the first subscriber.
Let's consider the second case in more detail. To leave the first call on hold, press 2 and the call button. To return to the original conversation, press again the number 2 and the call. To end the conversation, press the number 1 and then the call button. If you do not want to answer the second incoming call, press the number 0 and the call key, in this case the second subscriber will hear the "busy" sound.

If you have an IMPORTANT or very URGENT question, ask !!!

How to connect call waiting to Megaphone

Megafon call waiting service is automatically activated on all numbers of this mobile operator. If you previously disabled this option, and then decided to restore it, then you will need to enter a special code - "* 43 #" and after entering the combination, press the call key.

How to disable call waiting on Megaphone

Are you wondering how to turn off Megaphone call waiting? To do this is quite simple - dial the combination "# 43 #" and then press the call key.

How to set up Megaphone call waiting on iPhone

If you have an iPhone, call waiting can be done as follows: during the second incoming call, on the iPhone screen you will see who is calling you, you can put the first conversation on hold and switch to the second line. With the "Change" button you can switch between the two conversations. To disable this option on the iPhone, you should go to the phone settings, find the "Phone" section and turn off the Megaphone call waiting function there.
As for the cost of this option, Megafon provides a call waiting / holding service completely free of charge.

IMPORTANT: The information on the site is provided for informational purposes only and is relevant at the time of this writing. For more accurate information on certain issues, please contact the official operators.

Megafon employees have developed a service that allows subscribers to hold a call. Thanks to the option, clients can call any numbers without interrupting the previously started conversation. The function works on all tariff plans.

There is no subscription fee for using the service. Funds are debited for each hold request. In case of difficulties, it is recommended to visit the office of the company.

Subscribers who have used the service can, without interrupting the conversation:

• Call other numbers;
• Receive a call on the second line;
• Switch between interlocutors.

The operator does not charge a subscription fee for using the function. Money is debited for holding a call - 1 ruble per request. It should be noted that each region has its own prices. To clarify the tariff scale, it is recommended to contact the operator - "0500".

Subscribers who use the All Inclusive tariff plan are provided with the package free of charge, that is, the price of each request is 0 rubles.

The service works in the home region and beyond. If the call is received in a roaming zone, you will have to pay extra for interregional or international calls. It is recommended to check with the operator about the cost of international communication.

How to connect

Subscribers interested in the option can connect it in a few minutes. For this you need:

• Dial the combination "* 105 * 604 #";
• Log in to your personal account on the website ru. Find and activate the required function in the "Services" section;
• Call the customer support center. The operator will ask questions to confirm the identity of the caller. After that, the option will be activated.

If you have any difficulties with connecting the function, it is recommended to go to the company's office. Consultants will help you activate the package. The commission is not charged for connecting the option.

Control

When the service is activated, you can start using it. The following combinations are used for control:

• Button "2" and "Call", then the number of the subscriber. The command allows you to call any subscriber without breaking the connection with the interlocutor;
• Button "2" and "Call". A combination that allows you to switch between the first and second lines;
• Button "1" and "Call". The command to end an active conversation.

It is enough to memorize simple combinations, after which you can actively use the service.

How to disable

Subscribers who decide to disable the Call Hold service on Megafon can do it in 3 ways. To deactivate a package, you need:

• Go to the website ru. Log in to your personal account, and then turn off the unnecessary package;
• Install the mobile application. Find the connected paid service in the parameters, and then disable it;
• Visit the communication salon. The consultants will deactivate the option to hold the call within 15 minutes.

There is no subscription fee for deactivating the function.

For whom is it suitable

The service will be of interest to all subscribers who do not want to miss an important call. The advantage of the option is that it can be activated on any tariff plan. Customers can also take advantage of an alternative offer -. For more information, please contact the operator or another company representative.

It often happens that when a subscriber is talking, another subscriber calls him at this time. This happens when there is a large list of contacts and many of them may call. Sometimes you don't want to turn off one conversation in order to talk to another person. But if the call comes from the authorities, then it is undesirable to ignore the conversation. However, you don't want to turn off the first interlocutor either. For such situations, the operator Megafon offers a joint service "". By connecting them, you can be in touch with two subscribers at the same time, and switch between them as you wish.

In the review, we will consider the methods of managing these services, the procedure and principle of their operation, as well as the cost of the service functions. Before disconnecting or reconnecting Expectation or Retention call, familiarize yourself with all the features of work and the conditions for providing these opportunities.

Let's figure out what is the meaning of " Expectations" and " Retention"To correctly understand what is at stake.

1. The first concept " Expectations"Means the case when you are communicating on a mobile device, and another subscriber is trying to reach you on another line, and is waiting for you to answer him.
2. « Retention»Call - a case when you are talking on a mobile phone, and at this time you decided to call another person without interrupting the current conversation, that is, holding him.

Both considered useful features from Megafon are provided to subscribers in one combined service, called "". What are these services developed and used for? The first function allows the user not to miss the desired call from a specific person. For example, you will be talking about various matters with close people or relatives, and you can miss a call from a client on business. A busy first line will not give you the opportunity to know that someone is trying to reach your phone.

If the option “ Call Waiting and Call Hold”, You would receive a special signal in the background. It indicates the presence of a second incoming call. In this case, together with the sound signal, the backlight of the display of the mobile device turns on. It displays information about the incoming call. When you hear his signal, you can switch the first active call to waiting, and at that time receive the second call.

In addition, it is possible to reject the second call, or turn off all calls at once. This control is done through a mobile device. To do this, special commands are displayed on the phone display. At such a moment, subscribers sometimes get confused in the names of the buttons and lose incoming calls. Therefore, you need to be extremely careful.

How the "Call Hold" function works on Megaphone

The second function " Call hold"Is the basic option. Its application provides several benefits to users. It helps in cases when you are communicating on a mobile device and decided to call another subscriber. To do this, use the menu of your device. Send an active call to " Retention», Enter another phone on the keyboard, or search in contacts or address book. Then make a call.

Attention : Applying the service from Megafon "", the subscriber can switch between different subscribers at any time by pressing the buttons on the screen.

The service was created to save money, a subscriber can talk with an existing subscriber, and saves money that would have been spent on the first minute of communication. This service is beneficial if the tariff connected on the phone has a high cost of payment for the first minutes of the call.

It is quite easy to understand the operation of the service. During a conversation with one subscriber, you need to press the button with the number " 2 ", Then to the call. Next, find the number you decided to call and press the call button again. As a result, the first subscriber will be put on hold. To switch back to him and continue the conversation, click the " 1 »And the call button. As a result, the conversation with the second person stops, and the conversation can continue with the first person.

In order for both people to be connected to the line, and to be able to switch between them, use the " 2 ". At the same time, prompts are given on the screen of the mobile device so as not to write down commands. The service is available at all Megafon tariffs. There is no fee for activating the service or for canceling it. The service is activated by default in all starter packages. But you can turn it off if you want.

In addition, you can use special bonuses from Megafon for the work of the service. This is possible if the subscriber is a member of " Megaphone Bonus". The accumulated points can be used to pay for various services, including for “ Call hold". To activate this function, dial the command on the phone *115*8101# , and send it with the bell button. In addition, the connection can be made by sending to the service number 5010 text 8101 .

How much does "Call Hold" cost on Megafon

Consider the rates for this service provided by the operator. In this case, it is necessary to clarify that “ Call waiting"Is not paid, but" Call hold»Works for a fee. For example, for the Moscow region, this amount is 1 I rub for each call deduction. The exception is tariff plans from the series " All inclusive", Even older versions. In them “ Call hold»Functions without any payment.

The table below shows the cost " Retention»Calls for different regions of Russia.

How to connect "Call Waiting"

This service from Megafon is basic, so it is usually connected by default on all tariffs, and works automatically. If it was disconnected, then connect it in one of the following ways:

1. Dial USSD request on your mobile device *520# , and click the " Call". Thus, the service “ Call hold". To activate the service " Call waiting"The command is used *#43# which is sent by the same button.
2. Take advantage of the opportunities Personal account... Such a service is provided by the operator on the Megafon web resource. To use it, you first need to go through the registration procedure, which does not take much time. Its essence consists in filling out the proposed forms, and obtaining an access code in Personal Area... After logging into it, go to the section of available services, find the option “ Waiting - Call Hold". Connect it following the prompts on the site.
3. Take advantage of mobile application "Megafon", which operates directly on a mobile phone, and does not require a personal computer and access to the worldwide network. The application is installed from the Google Play online store. After installing the application on your phone, open it and wait for the authorization to pass. The system will determine your number by the installed SIM card of the Megafon operator. In chapter " Services»You will find the service in question, and connect by clicking on the switch. If you have an "apple" gadget, for example, an iPhone or iPad, then the application must be installed from the AppStore.

Alternative connection methods

If the options discussed above do not suit you, then use other methods. They do not have a way to send a text message, as this is not provided by the operator.

1. Contact the operator for help support services Megafon company. For this, several free phones are provided, namely three. First issue 0500 serves to call from the Megafon phone. Another federal number +7800-550-05-00 can be dialed from any phone, including your home phone. If you are on a trip abroad, then a number has been prepared for you +7-926-111-05-00 ... Using it, you will also get through to a contact center specialist. After the call, you will have to spend time listening to the prompts of the autoinformer, then press the proposed button to connect with the operator. Next, you need to wait for the connection, and ask the operator to connect the service " Call Waiting and Call Hold". The operator will ask you to name the details of your passport, so it is better to prepare them in advance.
2. Go to the nearest point of sale Megafon, or to a communication salon or a customer service office. Such points can be found on the interactive map located on the operator's website. Tell the consultant your request to connect to the service, and, if necessary, fill out the application form. You will also be required to have a passport if you are the owner of the number. If the number is issued to another person, he / she needs a power of attorney certified by a notary. You can invite the owner to the office. If these conditions are not met, you will not be able to activate the service.

After activating the service in any way, you will receive a notification of a successful operation. Money will not be debited from the phone balance, since the connection is free of charge. Money will be debited only for the call on hold, at the cost indicated above in the relevant section.

How to disable Call Waiting and Holding

In fact, disabling such a service does not make sense, since in its conditions there is no monthly fee, and no extra money will be charged for it. If you do not want to pay for the held call, do not use this feature. Some subscribers still sometimes decide to deactivate the service. For this, the operator has provided several methods similar to the previous ones.

1. To disable both services, use the same commandsUSSD how to connect: *520# and *#43# , respectively for " Retention" and " Expectations»Calls. Commands are also sent by the bell button.
2. Go to the above Personal Area by specifying your login and password on the operator's web resource to enter. If you are logging in for the first time, then go through a simple registration and get the input data. In the active services section, find “ Call Hold and Call Waiting", Turn it off.
3. Mobile app from the operator Megafon also allows full control of the phone number. Once you open it, also find the service in question, and click on the appropriate switch to disable the service. The application operates on IOS and Android operating systems. Authorization occurs automatically if a Megafon SIM card is installed in the phone.
4. Call in contact center operator Megafon, and ask a specialist to disable the service. At the same time, be prepared to spend a certain amount of time listening to all the prompts of the automatic informant, and then wait for a connection with a specialist. Call numbers are listed in the previous section of the review. Next, you will need to name the passport data and control information under the contract with the operator. The service will be disconnected during 15 minutes.
5. Visit communication salon Megaphone, or company store. The staff will help you to deactivate the service " Call Waiting and Call Hold". The only condition for such actions is the presence of your passport, if the number is issued to you. If the SIM card was purchased by another person, you will need his presence, or a power of attorney issued by a notary. Otherwise, you will be denied deactivation of the service.

After disconnecting the service, a message about the refusal of the service will be sent to your number. Shutdown fees are also not charged.

Service features

Two combined services from Megafon have their own peculiarities of work, which you need to know about before connecting.

1. Services expectations and retention calls are connected by default when the SIM card is activated by the Megafon operator, and they work even when the tariff plan is changed. They work until the user abandons them using the available methods discussed above.
2. All calls are charged according to the base rates of your tariff plan.
3. The service can be activated by all subscribers of this operator in any region of Russia. The operation of the option when traveling to other countries is not fully guaranteed, and depends on the quality of the mobile network of Megafon's partner.
4. To put a call on hold, a fee will be charged under the terms of the option “ Call hold».
5. Megaphone option " Conference call"Acts in conjunction with" Call on hold»In such a way that all telephone conversations that occur are payable.
6. About the order of use call hold can be found in the manual for your mobile device.

Conclusion and feedback

The service is useful for subscribers in many cases. But, unfortunately, it also has enough minuses. Everything is related to payment. The problem is that if the connection is lost during communication, hold is automatically activated on Megaphone. After that, the connection may not be restored. But at the same time, it is still believed that there was retention, and the ruble is debited from the account. If you demand a refund at the office, sometimes you can get the money back. You can get rid of this only by disabling the service. Fortunately, there are plenty of ways to do this. At one time it was that the operator set a fee for the service, without notifying anyone. At least in the news and SMS mailings such data were not reported.

Many users complain about the service call waiting... When talking with one person, another can call, then another one. If you didn’t have time to switch, the money for retention is written off anyway, and so several times a month. Sometimes it is not possible to disable the service in the Personal Account. Therefore, you have to dial up to the operator. Of course, the money for the service is small, but why should subscribers pay for those functions that were not used? Therefore, think about whether you need such a service, or even the operator himself. Maybe you should switch with your number to another network.